Customer Testimonials
The best dealer I have ever worked with. The team was very professional and nice people to work with. Thank you VALMIR for making this experience exceptional, being so patient with me during the whole process, helping me choose the right car which I love it and giving me the car on the same day. You’re the best!!
Best dealer I have work with so far. Very professional and nice to work with. I got the car on the same day. VALMIR was very patient with me and professional during the whole process, he helped me make the right decision.
This is the place to go for service for your Lexus !!!!!!!
Lexus of Northborough is a great dealership. Eugene was our sales rep and did a great job at explaining the features of the car and was excellent to test drive the vehicle with. Kevin the finance manager went above and beyond to make our purchase successful. This dealership really does know how to treat customers and will for sure gain business from me again in the future… this was a great experience and highly recommend them to anyone in the market for a new vehicle!
Superb service as always.
Friendly, courteous, and knowledgeable. Chuck was very helpful. Good experience!
They always do an all around great job!
Without a doubt the Friendliest, Professional- Customer Service as well as Vehicle. I cannot say enough about how impressive my first visit was. My new go to Dealership for all care of my Car. I’ve never seen such a well run Dealership. Sincerely, Carol A Mead
Bethany in service is GREAT made coming in for service a stress free process. Thanks !
On time and courteous. The sitting area was comfortable. Car runs great after
Courteous, good experience.
Mike in the service department was excellent. I had not been into the dealership for two years; they did not skip a beat.
Courtesy and prompt service in all departments. A pleasure to be a customer.
Had a great experience with Marcel at Lexus of northborough. The whole process was seamless and extremely professional. I learned a ton about what made Lexus stand out against the competition. I would refer all friends and family to this dealership going forward.
I LOVE my new Lexus. I highly recommend purchasing a Lexus from this dealership. Ask for Val or Noah! Excellent Service!!!
This is by far the absolute best car purchase experience I have ever had. A gentleman named Juan helped me find the car I was looking for and made the process straightforward.
Professional and timely
Professional, responsive, thoughtful and never aggressive. Lexus pricey, but high quality from end to end worth it!
i was having frustrating of losing money on my truck but when i visit Northborough Lexus dealership to trade in... i was just wow!!:) i'm very happy and satisfied with their services@Eugene,@Christopher. again thanks a lot, definitely recommend to my family and friends.
Great experience
Timely, efficient, professional and friendly. Customer centric services that include a comfortable waiting area with wifi, business work stations, refreshments. Upfront and through. Check in and check out is a breeze.
Eugene was very helpful, his professionalism was so excellent and he made me feel so comfortable in my decision making for purchasing my car.
I was not sure if I wanted to purchase a Lexus or Acura. I made an appointment to treat drive a RX 350 L. and then intended to go to the Acura dealer to test drive a RDX . When I arrived at Lexus of Northborough, I was pleased that I was greeted on time, my salesmen, Juan knew which car I was interested in and had it ready to go . After reviewing some of the features GE picked a route that covered the major driving conditions.This was great because I could evaluate how the car performed in bumper to bumper ...
Very professional, kept me informed throughout my car’s maintenance. Waiting area clean, comfortable, coffee, soda snacks and WiFi. My car was vacuumed and washed at the completion of the work. Always lovely. 👏🏻D.Z.
Had a recall on my RX450h. Mike Olsen handled it quickly, efficiently and professionally. I have ALWAYS been happy with the Service Department at Lexus of Northborough!
The Northborough team is amongst the finest I’ve ever seen, they treat me like I was a star. My experience from beginning to end was exceptional in every aspect, if you’re looking for a dealership that you I’ll pamper you and your car this is the place, thanks Mr Warren and team.
Great service at every level.
This has to be the best dealership to get service from and buy a car from. Everyone in this place will take care of you with the upmost professionalism. I just financed a 2011 Honda Civic from Eugene and I left there better than I expected. Get your service done here, buy your cars here, and enjoy a nice coffee while you're at it. You won't regret it.
Thank you to the shop foreman his persistence to repair my vehicle in the shop for one month with a mysterious ailment. Thank you Dave and Kevin!
45000mi service
Michael is awesome. He is attentive, professional and courteous. I highly recommend him. He makes the experiences seamless. Thanks so much.
Jovani was an excellent salesman he made me feel confident with my purchase! Wasn’t pushy or anything he just let his style of salesmanship do the magic and that what u want when buying something the breath of fresh air to make the right decision without a hassle. Big up to Northborough Lexus with some excellent cars!
Great service - Eugene is the best!
I used the FANTASTIC valet service- they picked up car for 55k service and brought it back. Beautifully cleaned and polished and service perfection.!
Went there on the closing hours but they didn’t turn us back instead they helped and gave some information on the car we wanted to buy. Wonderful crew and a Lexus dealership, don’t buy a luxury car before going Lexus of Northborough.
As a previous employee here, I can honestly say this is an amazing dealership with excellent customer service! From top to bottom, the sales and service staff are the best in the business when it comes to giving the customer a great experience. You will, without a doubt, be happy you chose Lexus of Northborough! For sales I personally recommend Juan Cerruti and for service I recommend Bethany Turgeon, although you can’t go wrong with anyone there!
Nice people !Nice service !
Great, friendly, knowledgeable staff!!
Great value for the service I got from Lexus of north borough MA. Complimentary valet ( inside and outside), complimentary tire rotation and professional grade all over inspection .. very happy with the service, will recommend and will definitely go back there..
20k Scheduled maintenance and state inspection sticker.
It was the standard 15,000 mile checkup
Excellent courteous helped with loaner car fixed loose wheel well skirts
From the moment I walked in the showroom, their attentiveness & curtesy was apparent. Juan Cerruti my sales rep was exceptional - his service and knowledge was much appreciated. I walked in at the end of the day on a Friday nite and the whole team made me feel right at home with no pressure. Juan went far above and beyond to the point that he even detailed my car himself (the crew had already went home) while the financing was being handled. Credit Manager Kevin McHale took the time to explain the services and benefits I was to expect. ...
Exellent customer service ! Val was great 👍 Iam very happy with his service 👌 Finance department is also nice and very helpful !
We were able have our car serviced same day and were provided a loaner car so we would not miss our normal routine. Lexus staff was awesome all the way around.
Great job. Very professional. Best dealership I have ever been to.
Always treated well at Lexus of Northborough. That’s why we’ve purchased our last 4 vehicles there!
Beth and Kevin’s customer service was wonderful I had a wonderful experience with us
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