Customer Testimonials
JC Chuma, of the Sales Dept., was very professional and pleasant to deal with while purchasing our new car. He was very knowledgeable about our new car and was patient showing us how to operate all the bells and whistles! Lexus of Northboro is lucky to have him as an employee.
Very easy to buy a car. Also very helpful everything is done on site which made it very easy
Customer service is one of my best favorite parts very friendly customers service and friendly environments nothings else to say about it.
I can't begin to rave enough about the customer care and service from this dealership. Michael Olsen has been unbelievable with me in every aspect of handling the service for my 2024 Lexus 500h. He is respectful and eager to handle any issue I have either big or small, he will text me to keep me updated on length of time or any parts ordered. I never wait long and always receive my vehicle back in perfect condition. He is an absolute asset to this Lexus dealership and he is the reason i will continue to drive out of my ... Read More DealerRater - Feb 20, 2026
Val was great. I was pleased with my purchase and how accommodating and kind he was. I would highly recommend buying a vehicle from them and ask for Val.
Had a wonderful experience with Fred in sales at Lexus and Kevin in finance. I’ve been coming here for years to get my older lexus serviced and they are always the best! Just bought a new NX today and Fred and Kevin were both incredible to work with. Highly recommend everyone at this dealership
The purchase of my new Lexus was hands down the easiest car buying experience I have ever had! Val was terrific from the test drive through the drive off the lot. I really appreciated his thorough explanations of the features of my new car. With so much technology built in I was glad for the demos and advice. Chris in finance was also very helpful and never pushy when presenting the additional products available and how they will enhance the ownership experience. Thank you for treating your customers with respect and consideration. I will gladly recommend Lexus of Northboro to ... Read More Google - Jul 17, 2025
We spent 3 weeks researching and test driving and had the usual Dealership Sales experience until we finally found Nothborugh Lexus. Our experience couldn't have been better. Jody, Marcel and Chris were wonderful every step of the way. Jody was our first contact on the phone and we knew this place was not like any we had been dealing with and were not hesitant about the hour and half drive. Marcel was incredibly knowledgeable and easy to work with and Chris knocked it out of the park for us as the Sales Manager. Definitely not your typical car buying experience ... Read More Google - Jul 14, 2025
We had a great experience overall at the dealership. Our salesman, Fred, was amazing — non-pushy, direct, and clearly very experienced. I would absolutely recommend asking for him by name. The dealership itself was one of the best we’ve been to — welcoming, clean, and super kind to our small children. There were snacks and toys available, which made the whole process much easier as parents.
Where things took a turn was during the finance portion with Chris. While he was initially friendly and even gave our kids stuffed animals, he became very pushy when we declined the extended warranty. We ... Read More Google - Jul 12, 2025
Great service
We were very pleased with this dealership, our salesman, Val Resulaj, was very professional and great to deal with. He made our car buying experience pleasant and easy. I’d highly recommend Val and the company.
Satisfied with recent purchase! Great communication throughout the process. They listen your concerns and solve it for you. Highly recommend!
This is my second time purchasing a vehicle from Lexus of Northboro and I highly recommend them. Great experience and knowledgeable staff.
We had a great experience with Val! He was extremely professional and made the process easy and smooth! We will definitely see him again for our next car!
The Staff, overall, were very helpful and accommodating. The main issue (diminished Apple iTunes audio quality via CarPlay since i.OS v 18+ install) has not been resolved. It is speculated that Apple’s internal technical adjustments to ‘streaming’ services has negatively impacted compressed audio files, e.g mp/3.
The team at Lexus of Northboro were great to work with. They made me feel welcomed and a part of the process. They were never pushy and did not rush me even though I was there towards the end of their day.
Jovani, the sales consultant, was knowledgeable and super easy to work with. He let me look at and test multiple cars and fully explained the differences in each. He worked with me to get the price where I wanted it and we got the whole process done in just one visit.
Christopher, the Business Manager, was very fun ... Read More Google - Jul 2, 2025
Excellent service and clear communication
JC did a great job handling my sale and vehicle instruction!
⭐️⭐️⭐️⭐️⭐️
Exceptional Service at Lexus of Northborough
I had a fantastic experience with the service department at Lexus of Northborough, and I want to give a special shout-out to Alex for making it so seamless and stress-free. From the moment I arrived, Alex was professional, friendly, and incredibly helpful. He took the time to explain everything clearly and made sure I felt informed and confident about the service being done.
It’s rare to find this level of customer service, attention to detail, and genuine care. Alex and the entire team went above and beyond—I’ll definitely be returning and ... Read More Google - Jun 30, 2025
Val did a great job helping us to buy the new car .Thank you Lexus of Northborough.
Excellent service
Alex was very helpful and professional. I’m very satisfied with my visit.
I had an excellent experience at Lexus of Northborough while purchasing my new Lexus. The entire process was smooth and professional from start to finish. The staff was friendly and made me feel comfortable throughout. Marcel was great to work with—knowledgeable and patient. He took the time to walk me through all the features and electronics, which really helped me feel confident in my decision. I appreciated that there was no pressure, just genuine support. I absolutely love my new Lexus and would highly recommend this dealership to anyone looking for top-notch service and a stress-free car-buying experience.
I was super nervous but they were so kind and accommodating and really nice. It was so efficient and fast. I was just going to test drive but bought a beautiful new car! Val was very easy to work with.
Very good experience at Lexus of Northborough, from test drive to purchase.
Jeremy has been my service representative for several visits and each time his in depth knowledge and helpfulness makes for a very pleasant visit!
My Lexus experience is always predictable….on-time with a courteous welcome from a team member. Waiting area very comfortable. Services provided and billing well explained.
Val has been so helpful. We are very happy and thankful that we got our dream car at Lexus in Northboro. We’d highly recommend this dealer and their salesman Val.
Very satisfied with the service! Highly recommended!
The best of the best, Val is a great! Kevin the finance manager is a nice guy.
The food here is PHENOMENAL. Got buttered lobster roll and it was the best I have had plus side salad and fries will blow you away. Great meal and experience
All the staff I interacted with were amazing. They really went the extra mile. By far the best car buying experience I have ever had. I would recommend them to anyone and everyone!
Everything and everyone were great - as usual!!
Best dealership service EVER. Jeremy is an outstanding Service Advisor for both of our Lexus cars!
Very professional sales and finance team
Mike Olson in service Rocks!! He helped me out with a flat tire asap and made my day so much better. Thank you for all of your help 😊
Made the experience completely smooth and stress free JC and Kevin were amazing. Definitely recommend anyone coming here to purchase a vehicle.
Always great customer service. All that’s missing is the hot hand towel upon arriving 😂
Awesome, Best of the best. Thank you for your service and your time. Special thanks to Jovani. Great job, it’s a pleasure to work with you on the purchase of my TX
JC and the team were great to work with. Zero pressure and very knowledgeable
First class experience. Our salesman, Marcel, was incredibly informative and knowledgeable. He was cognizant of our needs and concerns. Very responsive. Your business person, Kevin, was just as helpful and knowledgeable and explained everything to our satisfaction. Look forward to working with them in the future!
Red carpet experience . JC Chuma Is your Man ! Outstanding purchasing experience. The reception ladies love them professional , kind , friendly same goes for JC . This is my first Lexus!
There’s NO BIG PARKING LOT BEHIND THE WALMART!!! Do not send truck drivers over there!!!
Adam and his service team took amazing care of my Lexus-loyal Grandmother. Top notch negotiations with the manufacturer to goodwill an unfortunate engine head replacement on her NX300. As a service advisor myself in this business, I can say the effort and communication was top notch. Thank you very much 👍
Excellent service both i dales and business transactions. I’m very pleased with my new Lexus it drives beautifully and the dash board is very similar to my totaled Lexus. Thank you for your great service
I’m extremely frustrated and disappointed with my recent experience at Northborough Lexus. I purchased a vehicle outright in cash on March 8, 2025, but did not receive the car until April 28, 2025—nearly two months later. The dealership repeatedly cited delays in receiving the title as the reason, and while I understand administrative delays can happen, it’s hard to believe that a more proactive approach wasn’t taken sooner. If a title doesn’t arrive within a reasonable time (say, one or two weeks), I would expect a dealership to begin an investigation immediately rather than wait passively.
Throughout the delay, ... Read More Google - May 2, 2025
Warning to prospective customers, when conducting business with this dealership, be sure to get all the correct information of the deal and offers before making a purchase. During my interactions with sales, they failed to provide an experience that should be expected when dealing with a luxury car brand. When going over the car details with our sales representative, we were misled on the full duration of the car’s warranty and were given a made up discount due to tariffs, even though they would not be directly impacted. The sales manager even threatened us to make a decision within 20 ... Read More Google - Apr 23, 2025
Exceptional customer service. The staff was very helpful, answered all our questions and made our experience a positive one.
Everyone there was great to deal with, salesperson, finance mgr, and front desk. They made it a very pleasant experience.
The dealership is clean and the service is very professional. Advisors are very knowledgeable and helpful.
The experience was excellent from start to finish completing all task and returning my vehicle in perfect timing
Pleasant staff, efficient and informative all wrapped up in very nice waiting area conditions with excellent service
Horrible experience don’t go here. I came in to buy a car someone had looked at earlier in the day. After pulling my credit they said that the previous customer bought it. So now I have no deal and took a hit to my credit. This is unacceptable, they lied to me about the car being available. DO NOT GO HERE. Mitch there was no miscommunication. The buyer left and lost his place in line. If you were a stand up man it would’ve been sold to me. Pretty simple if you step out of line you lose ... Read More Google - Jan 18, 2025
Disappointing Experience with Lexus of Northborough
Update: I finally took possession of the vehicle on this past Wednesday, 1/16. Hopefully and maybe this was a 'one- off' situation, (especially after seeing so many high reviews). Overall, the process has just left a lasting unpleasant impression for me. Just not what I had hoped or expected from a luxury brand...oh well the upside is I have vehicle now.
(This is the first and I pray the onetime I'll write an online review)
I recently purchased a vehicle from Lexus of Northborough 12/27/24, and my experience was far from satisfactory. Several issues ... Read More Google - Jan 11, 2025
Excellent service and customer service.My car was well clean after I brought it in for service
Although I was not looking forward to buying a car, I had the most wonderful car-buying experience at Lexus of Northborough! From start to finish, the entire process was smooth, stress-free, and enjoyable. Each person I interacted with was so kind and friendly.
A special shoutout to Chris Schmitt, who was an absolute rock star. He was incredibly friendly, knowledgeable, and genuinely invested in making sure I found the most perfect vehicle. What I appreciated most was that Chris never rushed or pushed me into a decision. Instead, he took the time to understand my needs, answered all my questions ... Read More DealerRater - Dec 29, 2024
Outstanding all around!! As always a perfect score with top notch service and professionalism. Lexus is always my first chose!!
Great professional Lexus Dealer. Keeps our RX350 in top condition with regular maintenance scheduled service.
Jody is very Rude & unprofessional. I called in asking for a vehicles availability. They lost a sale because of bad customer Service
Answered my questions promptly and provided me with good advice for vehicle settings. Responded to my phone calls and met with me to make sure everything was working properly
The staff at Lexus of Northborough have been nothing but helpful. I am always so impressed by the level of professionalism at this dealership. In particular, I was incredibly grateful for Aleksandr Kuznetsov‘s assistance with dealing with a complicated issue. He helped me work through every step of the process and is, in my opinion, among the best of the best.
Good communication w dealer Prompt and professional service The loaner program sealed the deal Good jib
Service was done on time and excellent. Customer service was also excellent and all information provided.
The service crew and Keisha were very helpful and assisted me despite the fact I arrived without an appointment Friday due to having a flat tire in the morning. Keisha explained the step by step process and the cost of the new tire as the damaged tire could not be repaired. Despite being concerned about the damage to the tire & the general experience I felt more comfortable as Keisha was thorough, calm and knowledgeable so I realized I was in good hands with skilled folks and the personal knowledge of having always had received superior service at the Northboro ... Read More DealerRater - Sep 30, 2024
Over the years, I have bought several cars from this dealership. I have been extremely pleased with every transaction, including my most recent One. My sales person [C. S) has always been extremely helpful – – straightforward, honest, extremely Competent, and caring.
Good dealership to do business with and trusted. I will send friends to the shop.Also good service representative.
Needed a new fob for our SUV, called the dealer and talked to a very informed receptionist Jessie and service technician, Jesse. Made an appointment, work done in a very timely manner and kept informed by Joe. Finished in 45 minutes and drove away, very satisfied.
I have been going to this car dealer for 5 years , this is the best so far . Staff are nice and genuine , they know what they are doing , the environment is presentable , they have tea and a little snack available . No prejudice at all . Michael was. Wonderful and professional . I love everything about this place . I will be going there until I am not able to drive .
Professional, first rate service and atmosphere. Friendly staff, clean environment. Always treat my GS350 well.
Perfect service experience and I would recommend anyone I know. Thank you once again for everything
Lexus of Northborough services my LS460L. I also own an F150 pickup for my hobby farm. The truck needed tires, and would not pass inspection, so I started calling around for quotes.
Called one of the discount places. They quoted $850, and pushed me to book an appointment. I asked if that included mounting and balancing? Nope. $40 per tire. Valve stems? $10 per tire. Disposal fee? $30 per tire. Any other charges? After hemming and hawing, there was an environmental fee, a shop supplies fee, and a mandatory alignment.
Lexus did the job for a fair price, and everything was included in ... Read More DealerRater - Sep 4, 2024
**BUYERS BEWARE**
My experience with this dealership was nothing short of frustrating. When I visited last Saturday, I met with Chris and clearly communicated my budget. However, when his numbers didn't align with my request, we began negotiations. At that point, Chris's tone and body language shifted noticeably. Instead of a courteous farewell, he dismissively told me in Spanish to "Go with God." I wrote a review to share my experience.
On Thursday, I spoke with Juan over the phone, hoping for a better fit for my budget. Juan assured me, after discussing with his manager, ... Read More Google - Aug 17, 2024
Great staff, efficient process. Taking my car in for service is always a great experience
Love this dealership, on my 4th Lexus from there. The Service experience is always exceeds expectations.
Lexus of Northborough has excellent service center. Worked with Adam, he was very professional and helpful.
My dear deceased husband and I have bought our vehicles from the Northborough dealership for years! I unfortunately have to purchase my vehicle now without my best friends help. I have found them so emphatic and kind to me and very helpful. I have a great salesman Chris Schmitt. The service Dept. People are very professional and explain everything too . I will not go anywhere else ! Great dealership!!!
I got good experience in the process of buying my car, but right after three months I noticed a bubble in one of my tires. The dealer couldn’t do anything about it because tires are not in a guaranteed. I said to myself I bought a brand new car that came with a bad tires, they keep putting the blame on me and how many other persons could be happening the same? I’m feel like I was rob because you don’t buy a car to have it in a garage, you buy it because you need it ... Read More DealerRater - Jul 13, 2024
I like that I got the specific loaner car I asked for.Excellent and reliable service.
Always a good experience when I come in to get car serviced. Easy to schedule, check in process is simple and from there you are kept well informed about what is going on. The services, costs and time lines are all explained in the detail you want. All in all it was a good experience.
The team did a great job with service. The estimate for additional work was reasonable. Thanks.
Service department has always been great. This is what keeps me coming back to this dealership (this is my 3rd Lexus). Alex was super to work with! He is a great asset to your team.
Terrible!!!
I am so happy I bought my car here. The service is exceptional. Will definitely get my next car here.
Best experience, best customer service! Valmir Resulaj was so helpful, very professional sharing with us everything that we needed to know about Lexus car.
Lexus always does a perfect job when my car is being worked on. Always done to perfection
Worst customer service rep I’ve ever worked with