Customer Testimonials
We had a great experience overall at the dealership. Our salesman, Fred, was amazing — non-pushy, direct, and clearly very experienced. I would absolutely recommend asking for him by name. The dealership itself was one of the best we’ve been to — welcoming, clean, and super kind to our small children. There were snacks and toys available, which made the whole process much easier as parents.
Where things took a turn was during the finance portion with Chris. While he was initially friendly and even gave our kids stuffed animals, he became very pushy when we declined the extended warranty. We ... Read More Google - Jul 12, 2025
Great service
Satisfied with recent purchase! Great communication throughout the process. They listen your concerns and solve it for you. Highly recommend!
We were very pleased with this dealership, our salesman, Val Resulaj, was very professional and great to deal with. He made our car buying experience pleasant and easy. I’d highly recommend Val and the company.
This is my second time purchasing a vehicle from Lexus of Northboro and I highly recommend them. Great experience and knowledgeable staff.
We had a great experience with Val! He was extremely professional and made the process easy and smooth! We will definitely see him again for our next car!
The Staff, overall, were very helpful and accommodating. The main issue (diminished Apple iTunes audio quality via CarPlay since i.OS v 18+ install) has not been resolved. It is speculated that Apple’s internal technical adjustments to ‘streaming’ services has negatively impacted compressed audio files, e.g mp/3.
The team at Lexus of Northboro were great to work with. They made me feel welcomed and a part of the process. They were never pushy and did not rush me even though I was there towards the end of their day.
Jovani, the sales consultant, was knowledgeable and super easy to work with. He let me look at and test multiple cars and fully explained the differences in each. He worked with me to get the price where I wanted it and we got the whole process done in just one visit.
Christopher, the Business Manager, was very fun ... Read More Google - Jul 2, 2025
Excellent service and clear communication
JC did a great job handling my sale and vehicle instruction!
⭐️⭐️⭐️⭐️⭐️
Exceptional Service at Lexus of Northborough
I had a fantastic experience with the service department at Lexus of Northborough, and I want to give a special shout-out to Alex for making it so seamless and stress-free. From the moment I arrived, Alex was professional, friendly, and incredibly helpful. He took the time to explain everything clearly and made sure I felt informed and confident about the service being done.
It’s rare to find this level of customer service, attention to detail, and genuine care. Alex and the entire team went above and beyond—I’ll definitely be returning and ... Read More Google - Jul 1, 2025
Val did a great job helping us to buy the new car .Thank you Lexus of Northborough.
Excellent service
Alex was very helpful and professional. I’m very satisfied with my visit.
I had an excellent experience at Lexus of Northborough while purchasing my new Lexus. The entire process was smooth and professional from start to finish. The staff was friendly and made me feel comfortable throughout. Marcel was great to work with—knowledgeable and patient. He took the time to walk me through all the features and electronics, which really helped me feel confident in my decision. I appreciated that there was no pressure, just genuine support. I absolutely love my new Lexus and would highly recommend this dealership to anyone looking for top-notch service and a stress-free car-buying experience.
I was super nervous but they were so kind and accommodating and really nice. It was so efficient and fast. I was just going to test drive but bought a beautiful new car! Val was very easy to work with.
Very good experience at Lexus of Northborough, from test drive to purchase.
Jeremy has been my service representative for several visits and each time his in depth knowledge and helpfulness makes for a very pleasant visit!
My Lexus experience is always predictable….on-time with a courteous welcome from a team member. Waiting area very comfortable. Services provided and billing well explained.
Val has been so helpful. We are very happy and thankful that we got our dream car at Lexus in Northboro. We’d highly recommend this dealer and their salesman Val.
Very satisfied with the service! Highly recommended!
The best of the best, Val is a great! Kevin the finance manager is a nice guy.
The food here is PHENOMENAL. Got buttered lobster roll and it was the best I have had plus side salad and fries will blow you away. Great meal and experience
All the staff I interacted with were amazing. They really went the extra mile. By far the best car buying experience I have ever had. I would recommend them to anyone and everyone!
Everything and everyone were great - as usual!!
Best dealership service EVER. Jeremy is an outstanding Service Advisor for both of our Lexus cars!
Very professional sales and finance team
Mike Olson in service Rocks!! He helped me out with a flat tire asap and made my day so much better. Thank you for all of your help 😊
Made the experience completely smooth and stress free JC and Kevin were amazing. Definitely recommend anyone coming here to purchase a vehicle.
Always great customer service. All that’s missing is the hot hand towel upon arriving 😂
Awesome, Best of the best. Thank you for your service and your time. Special thanks to Jovani. Great job, it’s a pleasure to work with you on the purchase of my TX
JC and the team were great to work with. Zero pressure and very knowledgeable
First class experience. Our salesman, Marcel, was incredibly informative and knowledgeable. He was cognizant of our needs and concerns. Very responsive. Your business person, Kevin, was just as helpful and knowledgeable and explained everything to our satisfaction. Look forward to working with them in the future!
Red carpet experience . JC Chuma Is your Man ! Outstanding purchasing experience. The reception ladies love them professional , kind , friendly same goes for JC . This is my first Lexus!
Adam and his service team took amazing care of my Lexus-loyal Grandmother. Top notch negotiations with the manufacturer to goodwill an unfortunate engine head replacement on her NX300. As a service advisor myself in this business, I can say the effort and communication was top notch. Thank you very much 👍
Great experience. great service, thrilled to have my new Lexus!
Great service. Alex and staff were professional and accommodating. Best dealer service I had. It's a Lexus thing.
Amazing service
Our experience at Lexus of Northborough was excellent. Fred K was awesome to work with. He is extremely knowledgeable and patient. The sales manager was also very kind and patient with our numerous questions. This was an effortless car buying experience.
Val and Cris were great
We worked with Fred for several months to find us the perfect used NXH. Fred kept us updated on upcoming inventory and we were in constant communication. Fred was very patient and explained everything along the way. I highly recommend Fred, he is a step above the rest
Wonderful experience. Can’t say enough good things about Joe Steele! He makes the process of bringing my car in for any kind of service quick and simple.
Salesman, Eugene is a super salesman. Very nice and helpful. Chris your business manager the nicest. Made all paperwork quick and easy to manage. Got it done quickly and efficiently.
Personable, professional, courteous service.
Fantastic service !!
I had an excellent buying experience at Lexus of Northborough. Ashraf was very knowledgeable about the two models I was interested in. Ashraf was patient and supportive as I navigated what I wanted to do. Chris in the business office was great to work with as well. I'll be happy to work with Ashraf and Chris again when someone in the family needs a new car.
The people there are very accommodating. I’m always very pleased when I leave there. They explain in detail what your car needs and why
Great service and wait time.
The staff at Alexus were professional, kind and knowledgeable. I felt like I got great service and would recommend to friends.
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Perfect 👍
This dealership is one of the best I have ever experienced.
Excellent service as always! Courteous and efficient!
Very prompt and courteous.
I have totally enjoyed my experience with Chuck Haddad in buying my new RX 350 hybrid. He was so gracious throughout the entire sale and I would highly recommend him if you’re in search of a Lexus. He’s a real class act.
Everyone there was friendly and very helpful!
Great experience. Very professional. Linda Pacheco
(Translated by Google) Excellent experience (Original) Excellent expierance
This dealership is the gold standard. Eugene Oppong, Kevin McHale and Noah Cahillane made the entire purchase process of my new vehicle flawless. I drove an hour to get there and it was absolutely worth the trip.
Val and Kelly were both incredible. Bought my first luxury vehicle and couldn’t have asked for a better team!
Val made the car buying process easy and comfortable. He was professional, honest, and made sure I fully understood what I was getting into. No pressure just good energy and real help.
Kevin in finance was just as great. He broke everything down clearly, answered all my questions, and helped me feel confident about the financial side of things. Both of them made the experience smooth, and I left feeling like I was in good hands from start to finish. ... Read More Google - May 28, 2025
Aleksandr (pronounced Alex) is always a total professional !!! He literally makes me feel like the only customer in the building every time. Northboro Lexus has the BEST customer service hands down, and it's to people like him. Please ask for him !
Shoutout to Steve from the service department. He always greets me with a big smile. I know my car is in good hands every time.
Also, Laurane (I hope I spelled it right) at the service desk. When it's time to check out, she's literally the PERFECT closer. She is literally the nicest person you'll ... Read More Google - May 26, 2025
Always a great experience with the service and service advisors .
Our Service Rep was amazing, Aleksandr Kuznetsov, he was very knowledgeable, courteous, and kind. Highly recommend this dealer!!
Val did an excellent job and took good care of me through the entire purchase process
Topnotch experience with Jovani and Service Team today.
Excellent service by Mr. Fareed who understood my needs and met my requirement with Lexus RX350h.
First time Lexus‘s owner, first time Lexus service. Lexus Of Northborough service is very attentive to their customers - easy and relaxed experience. They made me feel important. Thanks advisor Joe
I have never experienced such outstanding service as I have at this dealership. I went in for an oil change and tire rotation on 5/20/25. The service advocate Alex greeted me with such professionalism and gave me clear expectations of what they would be doing and how long it would take. Upon completion he then thoroughly explained everything to me and let me know about needing brake pads replaced in the future and how the dealership sends coupons in the mail. Amazing experience!!!
Alex is very professional and helpful.
Wonderful!! This is the second car I purchased from Westborough Lexus and I couldn’t be happier. My sales person was extremely knowledgeable, patient and exerted no pressure, as was the finance guy. I’m very happy with my purchase and feel like I got a very fair price.