Edited 3/18/20Much better experience this time. All issues were addressed and car was immaculate. I was given a loaner car while the car was serviced and even helped fix other issues that didn’t have anything to do with them. Fabulous service! Thanks Jay and Mike for your assistance and for a great experience this time. Car was actually ready ahead of schedule but then sat there for 20 minutes until I asked why I hadn’t been called to get it. They then parked it outside in the rain so I had to walk out in the rain to get ...
Service advisor was excellent . He explained the work to be performed and made sure I was satisfied. He promptly called me when the work was completed.
Excellent staff and excellent service. I have been coming here since 2011 and it has always been a great experience. The key is they take good care of their employees who in turn take good care of customers and their Lexus’s
The sales staff, Val to be specific, was a pleasure to work with. He was friendly, courteous, knowledgeable and professional. The manager, Corey was extremely helpful getting the cost to meet my budget. Lastly, Kevin McHale was flawless explaining the many financial documents that needed to be signed. In conclusion, don’t hesitate buying here at Lexus of Northborough, the experience was five star across the board.! Thank you .
Best Lexus dealership in the New England Area.had to get my 60000 miles service done on my 2015 rx350 f sport and the staff over at this dealership did a great job.thanks to Marcel.
