Customer Testimonials

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DealerRater Apr 2, 2021

Great service from Eugene Kevin Noah and Beth !! Paul king also ( Jesse helped too ! Very professional and gave us all there time with all questions answered ! Closing time but did not rush us thank you all !👍👍

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DealerRater Mar 23, 2021

We are very happy with the car we just bought.from Eugene at Lexus of Northborough. And we we just looking, but found a nice car at great price! Thanks!

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DealerRater Mar 19, 2021

Thanks to Fred and Kevin,I had a flawless experience buying my new lexus ES 350. Fred was more than helpful ,very approachable and answerd all the questions I had .Kevin was very quick and efficient with the paper process, he made the buying experience easy.I would highly recommend my friends and family to buy a car here .Big 👍 to Fred and Kevin, they both deserve a bonus for the hard work that they do 😁🔥😆🔥😉🔥😀🔥

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DealerRater Mar 8, 2021

Current Lexus owner so went into Dealership looking for an upgrade. Great attention to detail and my needs. Thought I wanted a 2020 but ended up with a 2021z

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DealerRater Mar 4, 2021

i would like to express the professional experience i had dealing with Valmir Resulaj it was an absolute pleasure to deal with him as well as his knowledge as well as the service dept.I would highly recommend to buy a lexus and recommend Valmir!!

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DealerRater Feb 24, 2021

Had the BEST experience at Lexus of Northborough! Service and Sales were outstanding. Kudos to Jared Cohen, Val Resolaj & Christopher Campos for being so wonderful to work with.

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DealerRater Jan 19, 2021

The best dealership Valmir Resulaj very helpful respect and dignity.Excellent service the best company to bay a car.Valmir explained to me everything and⭐️⭐️⭐️⭐️⭐️

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DealerRater Jan 19, 2021

This is my 3rd Lexus from Northborough. I have dealt with both Chris Schmitt and Kevin McHale whom are both awesome. Chris is so nice and makes sure he covers everything. He goes above and beyond. Kevin is super nice and explains everything so it makes sense.

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DealerRater Jan 13, 2021

I walked in without appointment, greeted with warm welcome. I had vehicles preselected and was skillfully guided in making selection. Effortless purchase, would highly recommend.

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DealerRater Jan 2, 2021

It’s a very pleasant shopping experience working with Eugene and Noah. I am so glad to purchase my Lexus from this dealership. Thank you Eugene and Noah!

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DealerRater Jan 1, 2021

I was very satisfied with the sales experience with Chris S. And Lexus of Northboro MA. I would refer friends to this dealership. Thank you

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DealerRater Dec 29, 2020

It was very pleasant experience. The trade value for my car was reasonable and they gave me very competitive price for the used car I was interested in.

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DealerRater Dec 15, 2020

Excellent customer service. Would highly recommend, Chris called me when a car came in that met my needs and I was not disappointed, very happy with my purchase

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DealerRater Nov 28, 2020

We LOVE Lexus of Northborough!! The customer service is amazing. They go out of their way to help us every time we come in. They go above and beyond any other car dealer!!!

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DealerRater Nov 21, 2020

Friendly, patient and honest sales people. The environment was very comfortable and clean. All my questions and concerns were answered and addressed in a timely manner.

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DealerRater Nov 19, 2020

All excellent at every level. Sales person was excellent. Entire experience was easy. very pleased with car and explanation of features. So far so good.

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DealerRater Nov 6, 2020

The service advisor kept me inform on how my car was doing and car came back clean! I was advise by text things wrong with it and saw it in a PDF format and very easy to read and understand.

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DealerRater Nov 6, 2020

Great service and clear communication. Everything was explained very clearly and options were given. Loaner was clean and delivered seamlessly. Jeffrey was great and everyone was very friendly and efficient.

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DealerRater Nov 2, 2020

Such an amazing person, Awesome customer service! explained everything that was being done, had lots of patience. Great worker! Will definitely recommend him for sales.

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DealerRater Oct 30, 2020

Extremely thorough, professional and timely. Showroom and car clean and spotless. I felt Comfortable in show room while waiting for my loaner car. Highly recommend this location

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DealerRater Oct 27, 2020

Great experience buying a vehicle with our kids with us. Will recommend Lexus of Northborough to others. Thanks for processing our paperwork quickly on a busy school night!

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DealerRater Oct 26, 2020

Very attentive, timely and fair priced for anew car purchase, this is the first car I have purchased where I walked into the dealer to discuss a purchase and left a few hours later in a new car.

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DealerRater Oct 21, 2020

Excellent 20k mile service and nice waiting room and comfortable. It is so nice to come snd be taken care of. Lexus has great cars too.

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DealerRater Oct 20, 2020

Jonathan, the attendant service Rep., was very courteous, listened carefully, and responded with appropriate information. He offered knowledgeable consultation, which allowed me to better understand, and determine the level of service my vehicle needed.

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DealerRater Oct 19, 2020

Excellent service from the time your enter until you leave...... kept me informed of everything being done and the time required to complete the service

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DealerRater Oct 18, 2020

Jonathan was excellent, so professional and customer-centric. I arrived early and he welcomed me right away. Was attentive to COVID protocols so I felt comfortable and safe.

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DealerRater Oct 17, 2020

Great dealership with excellent sales people. They made it easy to buy from them. No high pressure sales pitch. I will recommend them to anyone.

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DealerRater Oct 12, 2020

We are new to Lexus as we have always been Honda drivers. This dealership took us over from another one and we are beyond pleased with their professionalism. From the moment you walk in you feel like you are special. Their service department is Courteous, punctual and above all honest. We would highly recommend anyone looking for a vehicle to shop with them.

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DealerRater Oct 10, 2020

Brent was really helpful and made this experience very good. Especially when it came to talking into depth of what I needed for my vehicle.

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DealerRater Oct 8, 2020

Top rate service always. Always helpful and knowledgeable. They are totally focused on customer service and quality. I very much appreciate their effort and focus.

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DealerRater Oct 7, 2020

Very Helpful. Easy to make appointment with plenty of options. Loaner vehicles available and great waiting area with coffee, beverages, breakfast items and other tasty snacks.

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DealerRater Oct 4, 2020

Always outstanding service. Great communication and loaner cars. Each department well run my service specialist Keith Curvelo is excellent. I highly recommend Lexus of Northborough.

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DealerRater Oct 3, 2020

Always a good experience. The service is quick, the people attentive and pleasant. The service people listen to customer and provide a quick appraisal of the work needed. I do not hesitate to make service appointments at Lexus of Northborough . Thanks.

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DealerRater Oct 3, 2020

Excellent service. Top of the line!! From the first phone call to the waiting area: everyone was very professional. Thank you very much!! Friendly. I felt welcome

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DealerRater Oct 1, 2020

I have owned Lexus cars and been to many Lexus service shops over the years. None matches Lexus of Northborough for its commitment to customer service, responsiveness and integrity. A special shout out to Jay Warren, Service Manager. He’s a gentleman who is committed to doing the job right.

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DealerRater Sep 29, 2020

Eugene was conscientious and friendly as he explained the car to us and showed us the features. Everyone was courteous and they were very patient with us as I had to bring our baby. Eugene even carried the baby car seat even when he didn’t need to. Noah, the general sales manager, came out at the end and introduced himself so it was nice to meet everyone. Kevin was also pleasant to deal with and very patient with our squirmy baby. I will mention that although we had put down a $500 deposit a month in advance to reserve the ...

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DealerRater Sep 24, 2020

Salesman did a great job finding the perfect SUV for me! He took the time to listen to my needs and did all he could to come to an acceptable price on the vehicle.

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DealerRater Sep 24, 2020

Lexus of Northborough has always provided me with exceptional service. Their technicians are trained and knowledgeable as to every area of the Lexus models. Having a loaner vehicle is very convenient and much appreciated. The staff is friendly and makes you feel like a member of the family. I highly recommend Lexus of Northborough for all your Lexus needs.

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DealerRater Sep 15, 2020

Excellent service, they took there time and listen to what I was looking for. Fred, Corey and Chris Campos went above and beyond to assure we were taken care of.

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DealerRater Sep 5, 2020

Friendly and efficient. Keith was readily available when I arrived with my vehicle, checked it in and within 10 minutes I was in my loaner car. My vehicle was ready as promised and I was very satisfied with the work.

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DealerRater Aug 26, 2020

If you want to buy a car or lease one this is the place Val the sales guy was very nice and helpful I high recommend

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DealerRater Aug 21, 2020

Purchase of used IS300 was efficient and pleasant. Salwa gave an excellent, detailed information about the car’s features which was most helpful to me but also for my husband who was able to use the information so that he could make use of features on his Audi that he wasn’t aware of because he never received a run through as thorough.

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DealerRater Aug 19, 2020

The service at Lexus of Northborough is spectacular. The team is knowledgeable and courteous and ensures an excellent experience every time. The use of online payment is a great addition to the service experience.

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DealerRater Aug 18, 2020

Top notch dealership at every level. The best around and the very reason we keep going back. Thank you Lexus of Northborough for all you do to make purchasing and servicing our automobiles so easy.

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DealerRater Jul 23, 2020

This visit was a pleasant experience, the vehicle was fairly and accurately presented on the website. The pricing was very competitive with other Lexus dealers throughout souther New England and Metro New York. The staff was professional.

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DealerRater Jul 17, 2020

Expedient, knowledgeable & friendly CSR. Isaac, Jon and Peter were exceptional at check-in. Grateful for recommendations for service options, sanitization protocols and speed of service

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DealerRater Jul 12, 2020

Very courteous and attentive to needs. Sales person was very pleasant to work with no pressure. Allowed us to try several vehicles before we found the one that we felt most comfortable with. An enjoyable experience overall.

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DealerRater Jul 8, 2020

Good service experience. Brought my 2013 Lexus LS 460 in for a thud sound and they spent an hour or so diagnosing the issue. No issues. Clean waiting area as well.

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DealerRater Jul 7, 2020

Amazing Staff, very helpful, Fred was very informative and very friendly. I was very pleased buying my new car. I would recommend this dealer. I left very happy!

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DealerRater Jul 4, 2020

I'm so pleased with my experience at this dealership! Highly recommend them. Knowledgeable, professional, friendly and no BS. VERY IMPRESSED. My salesman Eugene what is awesome! General sales manager very professional. Receptionist was friendly. They communicate very well and respond quickly. I am assuming my financing will go as smoothly can't wait to get my new ride next week Lexus RX350 FSPORT ❤️ I'd definitely buy again here! 🙂 Thanks Lexus of northborough for a great experience! Refreshing change from most other dealerships.

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DealerRater Jun 28, 2020

First rate experience. Outstanding service. Comprehensive work. Service team (Keith and Pete) kept me in the know the entire time. I will be sure to come back again.

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DealerRater Jun 23, 2020

I’ve done business with LON for several years and the service just gets better and better ! So professional ! Helpful ! Perfect ! Wouldn’t go anywhere else !

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DealerRater Jun 11, 2020

Great service! Very friendly, not pushy. Eugene was extremely helpful, greeted with a smile each time. Would highly recommend to anyone looking for a car.

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DealerRater Jun 10, 2020

I worked with Val when purchasing my Lexus. The overall experience was excellent! He worked with me, and made the process stress free and enjoyable. If you're in need of a car, and want to work with someone collaborative be sure to to ask for Val.

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DealerRater Jun 2, 2020

A top notch dealership. Always friendly and accommodating. Staff is excellent. Eugene is the best salesman I’ve ever had and I enjoy doing business with him. Service department is also terrific.

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DealerRater May 18, 2020

We picked up a new RX350 today. Sales and finance team are very cooperative and professional. We are very happy with them. Really appreciate very smooth transaction

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DealerRater May 7, 2020

The appointment was on time and the car was immediately taken to the service bay. The staff was courteous and friendly...explained everything to me...and got me out of the dealership as promised... all safety precautions were also taken.

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DealerRater May 6, 2020

Excellent location with excellent staff and service. They took excellent care of my car. I received a loaner car that was thoughtfully sanitized. And they took the time to sanitize my car after servicing as well.

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DealerRater May 5, 2020

Worked me right in despite Covid lockdown when car needed new battery; provided a coupon so cost was much less than expected. Very pleased - as usual.

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DealerRater Mar 8, 2020

I was in for a scheduled maintenance. They took me early, finished earlier and Joe and the team were once again kind and client-centric all while ensuring my car was delivered back in tip-top shape. Seamless! Thanks!

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DealerRater Mar 3, 2020

Excellent, Hassle Free transaction!!! Staff was very accommodating. Great location for me in terms of convenience. Very accommodating to Veterans!!! Nice work LEXUS!!! Woooo Hooooo!!!

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DealerRater Mar 1, 2020

Salwa was great! She was very knowledgeable and she had a positive attitude throughout the process. Everyone at the dealership provided us with a pleasant experience overall.

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DealerRater Feb 20, 2020

Very good customer service and salwa cheikh took care of me she helped me a lot ..I’m glad to purchued my vehicle at lexus of northborough

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DealerRater Feb 18, 2020

So far so good....the purchase process went well. Everyone was professional and knowledgeable about the products. Making it easier to buy the new Lexus

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DealerRater Feb 18, 2020

We showed up to the dealership thinking it would be the same old story when it came to buying a car. We were pleasantly surprised at how nice everyone was and how easy they made it.

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DealerRater Feb 6, 2020

Lexus of Northborough is awesome after having an awful experience elsewhere, I thought twice about walking into another dealer, but I’m glad I walked into this ONE, I worked with sales rep Eugene, he was super friendly, personable, understanding and and to me most importantly he was VERY professional, willing to work with us, he listened, and he did not rush us thru the process, his customer service experience is on point, I could not have asked for a better experience. I will definitely recommend them to my friends and family in the future. He made the process so ...

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DealerRater Jan 31, 2020

If you’re looking for express service, this is probably not the dealer for you. That said, at age 76 I have yet to experience an express service at any dealership. But if you want the job done right, Lexus of Northborough should be your dealership. Courteous staff and a very comfortable customer lounge with self-service refreshments are a plus. Should you experience a rare lengthy warranty service, the dealership provides a hassle-free courtesy car. Occasional emails offer coupon service deals and vehicle upgrade offers. Bottom line, this dealership has the best service department I have ever experienced.

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DealerRater Jan 23, 2020

Good service needs to be acknowledged. Service at Lexus of Northborough is always excellent. The service managers are knowledgeable, the repairs are well explained, and the atmosphere is relaxed and welcoming.

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DealerRater Jan 19, 2020

Val was very easy to work with professional, with a good sense of humor. We felt comfortable doing business at Northborough Lexus And look forward to doing business in the future.

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DealerRater Jan 19, 2020

For someone that will only service my vehicle with Lexus...Lexus of Northborough is hands-down the best Lexus dealership east of the Mississippi River! How any one place can manage to concentrate so many competent and qualified workers in the same place is beyond me! Every part of your experience from the moment you pull into the bay...to the end of your service will be absolutely delightful! Bravo!

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DealerRater Jan 8, 2020

They were great I highly recommend them I was never there before but they treated me like I bought the car from them very impressed

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DealerRater Jan 3, 2020

I have owned a Lexus for about 2 years (first time owning the brand). I have taken my car to Lexus of Northborough 4 times for routine maint. I have had an exceptional experience each and every time. In fact they have exceeded my expectations. They are courteous, professional, do what they say they are going to. I’ll continue to recommend Lexus of Northborough to colleagues and friends

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DealerRater Dec 31, 2019

Chris Schmitt was great to work with and very helpful in all phases of leasing our new Lexus. He was knowledgeable in all aspects of the car.

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DealerRater Dec 31, 2019

We had a wonderful experience leasing a new Lexus SUV. The sales person, Jovani was not pushy at all and was extremely helpful and patient while we figured out what we wanted. Corey and Chris were very helpful with the paperwork and financing options. Overall it was one of the most pleasant experiences dealing with a car dealership.

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DealerRater Dec 28, 2019

Chris Schmitt was very informative and he made it easy to purchase a car. After we purchased the car he spent time with us to go over all the functions available to operate the car.

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DealerRater Dec 25, 2019

everyone was pleasant and the experience was excellent. I received my loan a car and when I returned they took care of me very well great job thank you

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DealerRater Dec 24, 2019

Salesman and finance officer went over & above to get us through the credit bureaus to complete the sale. All the staff were extremely professional & helpful. The dealership is immaculate and organized.

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DealerRater Dec 23, 2019

I was very happy with the salesman I worked with, Farshid was very considerate of my time and not pushing to make a sale. He answered all questions and got answers for anything I askek Only negative not related to Farshid is that check due to me for $2604.00 was not done

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DealerRater Dec 19, 2019

My experience could not have been better. Everyone I met at Northborough went out of their way to make sure I understood everything and was comfortable with my purchase. I am extremely pleased with my purchase.

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DealerRater Dec 18, 2019

Chuck Haddad is an excellent salesman. A pleasure to deal with. He was very helpful and informative all while giving no pressure at all. I would highly recommend him to friends and family.

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DealerRater Dec 17, 2019

A car buying experience can be stressful. However the sales team at Lexus of Northborough were professional, accommodating and knowledgeable, making for a non-stressful car buying experience.

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DealerRater Dec 16, 2019

Always professional, easy to schedule, comfortable waiting area, wonderful customer service, courteous representatives, and happy personable staff. Always my go to location for support and parts.

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DealerRater Dec 6, 2019

Great service. Everyone was very friendly and accommodating. They explained the work performed what needed to be done and even washed my car. Excellent would highly recommend.

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DealerRater Nov 30, 2019

Very professional and pleasant. Marcel was extremely helpful. I plan to return to this dealership to have other service work performed on my car. Thank you for employing great people like Marcel.

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DealerRater Oct 28, 2019

No pressure. Upfront costs and very personal . My sons car was thoroughly inspected and concerns brought to my attention. I questioned battery strength and after evaluation was presented with results from their test. Clearly needed new one. I would recommend this dealer

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DealerRater Oct 22, 2019

Terrific service. Provided a rental for the day so I didn’t have to wait. Checked out the odd smell from under my hood. Lexus 450H and found no problem but air filter changed and inspected engine area.

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DealerRater Oct 19, 2019

Great customer service for our Lexus 200 ch over three years from phone to service bays. Knowledge and helpful the entire staff easy to deal with and very accommodating

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DealerRater Oct 14, 2019

Farshid explained each and every step of the car leasing process. Very knowledgeable of the all the car features. He explained the car’s technology and set up the car play for me. Finance Manager was very helpful paper work was stress free. One of the best Car buying/ leasing experience.

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DealerRater Oct 9, 2019

Purchasing my new Lexus NX from Lexus of Northborough was by far my most pleasant experience. The professionalism of Team Noah, Fred, Farshid and Kevin have earned an A+ rating from me!

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DealerRater Oct 3, 2019

Not sure which service technician I worked with, but service and technician was 5-star. It would be helpful if the survey contained the name.

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DealerRater Sep 24, 2019

I went in for my 10k service and I was extremely happy with my experience. Joe Steele was easy and pleasant to work with. Will return again for my future services.

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DealerRater Sep 20, 2019

Excellent service from start to finish! They greeted me promptly and offer me a loaner car until the detail was finished. They keep the car overnight to make sure everything is dry and perfect. When I arrived, I was greeted and was brought to my car. It looked beautiful!!! My car looked brand new. This is the second time I have had my car detailed at Lexus of Northborough and I could not be anymore pleased. Thanks again for your fabulous customer service and vehicle detail.

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DealerRater Sep 18, 2019

Always great service everytime I take my vehicle in. If ever an issue they get it right the first time. I will continue getting regular service with Lexus Northborough.

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DealerRater Sep 15, 2019

We had an excellent experience shopping at Lexus of Northborough. Their sales and customer service teams that we met were professional and courteous. I would recommend the dealert

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DealerRater Sep 14, 2019

Everything went well Not happy with the cost I really don’t have too much more to say about this. There was not that much interaction with the staff

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DealerRater Sep 12, 2019

My experience at Lexus of Northborough was outstanding. Giovanni (sales) was knowledgeable, helpful and professional. I will return to Lexus of Northborough to purchase my next car when it’s time!

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DealerRater Sep 10, 2019

I brought my NX in for servicing. The service was excellent and on time. The waiting room was pleasant and neat. The overall experience was one of excellence and made me feel like they were there to make my time there as pleasant as possible.

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