Customer Testimonials
No issues, very friendly and helpful staff
Great experience as always!
My family just picked up a new RX350H from Lexus of Northborough, the team there did a great job and made the transaction very smooth. Most of all Jovani Santo our sales person has been nothing but a "Rock Star" He know the technology like the back of his hand and he does a great job communicating /showing us how to use it all. I have also continued to call him / text him with more questions and he answers them with no hesatation and with what I'm sure is a smile on he face. Cars are ...
Courteous, professional service. Extremely friendly support staff.
My 1st service experience was good. Things were explained properly and all issues were resolved.
Jonathan was fantastic! He kept me updated on the status of my vehicle. The loaner car was as I requested and clean. My car after the service was spotless!
Chuck was very knowledgeable and great to work with. At delivery he went through every feature of our new GX 460. Chris in finance and Rosa the sales manager were really great to deal with. I would highly recommend Lexus or Northborough for your next Lexus purchase.
Very helpful parts manager
Had a good experience working with Jovani in sales and Chris in Finance to trade in my car and upgrade to a ‘21 Highlander Hybrid.
Attentive and professional staff.
Service was exceptional!
Exemplary service and communication.
I enjoy having my car serviced here. They are very thorough and commmunicate well to make it a quick and convenient process by lending a loaner for longer service times.
I worked with Eugene to buy an ES 300h. Eugene was very helpful and took the time to locate cars on the lot that had the various options I was considering so that I could make an informed decision. Once I knew what I wanted, he found a car that was a perfect match.
Great service, Val was amazing! Val kept us informed through the whole process. I would highly recommend Val and Lexus of Northborough!
Have gotten my last three routine services there, staff is always kind and helpful. They always thoroughly explain what is being done to my car so I can rest easy that they’ve got it. My UX always comes out sparkling like the first day I got it!
Great customer service, staff was very friendly and helpful, strongly recommended that dealership anyone is looking for service or to buying vehicle.
Very efficient team. Been doing business with the Lexus of Northborough for a long time. Highly recommend
Helpful
Absolutely phenomenal, was able to work with my schedule, avoiding interruptions with my day, the technician was personable and gave me advice on needed services and how to care for my vehicle. Service advisors were extremely personable as well making my experience pleasurable with a great waiting area. Look forward to bringing all of my vehicles to Lexus Of Northborough!
Only wish there were more spaces to work on laptop
Fast, efficient and friendly service
Fantastic service from Joe especially with my hectic schedule.
Excellent service as always. Professional and timely. My car looks like new when I get it back.
Great experience. Michael Olson was my service advisor. Lexus of Northborough has been very honest and upfront in every interaction. I will highly recommend them.
The service representative was very helpful and knowledgeable about Lexus products.
Joe was fantastic!
The work was done as expected. The service advisor was late arriving and another service advisor was able to process the intake of the vehicle for me. All in all a good service.
Great service
Enthusiastic with customers Very good!
I could say this is the best Lexus dealership I’ve ever visited. The customer service was outstanding, the facility was clean and the well organized, contributing to an overall positive experience
I brought my car in for a service for the first time. All the personnel were very helpful and very professional. My service was quick and easy.
I’ve done business buying two cars through Lexus Northborough, as well as getting my vehicle serviced over the years. Everyone I’ve interacted with had been very friendly, professional and efficient. I’m always comfortable with whomever I’m working with, for whatever it is I’m there for. I wouldn’t want to go anywhere else when it comes to cars! Thank you Marcel, Kevin and Christopher.
To all proud Lexus owners . Taking this moment to share my experience with Lexus of Northborough. I'm a proud owner of 12 different Lexus over the years. Over those year I've used different Lexus dealers for service and inspections. With full confidence of the brand and there excellent service to detail. One dealer experience at Lexus of Sharon misdiagnosed my vehicle multiple times . After many weeks of wasted time and receiving my vehicle mishandled and unrepaired. This left me discussed and lost confidence of the brand and those who work under that brand. But there was hope, just north ...
First Lexus purchase and the dealership was fantastic
Fred went above and beyond finding me the perfect car. He kept in touch regularly too. His knowledge of the cars was stellar. I'd recommend him to anyone.
Very helpful and patient.
Easily made an appointment, staff was professional and pleasant. My car was serviced in a short time. I was pleased with the experience.
I had a pleasant experience. Joe was very nice and made sure that my services were completed a in a timely fashion.
Fred made everything easy to do. He was very knowledgeable ! He continued to try to find me a car and eventually did! I would recommend him to anyone. Also, Kevin and Fred spent more than two hours after the close of business on a Saturday to finalize my purchase! In my book, that is above and beyond what they needed to do. . Thank you both very much!
Excellent experience all around !!! Highly recc
Waited for my service to be completed. Just over one hour. Great waiting area and snacks. Everything done to my satisfaction and quickly. They even changed out my wiper blades under warranty. Got back in to a nice clean car and on my way in no time. This is one of the reasons I purchase from Lexus.
Great experience with Val and Kevin. Despite us purchasing a car right before closing, they pulled all the strings to get us in our vehicle that evening so we wouldn’t have to make the drive back the next day. Kind, fair, and accommodating. Thank you Val and Kevin!
Ashraf was very professional and eager to help me. I actually got a homey feeling. Not like they were just doing you a favor by selling you a car.
Thank you Bethany, you are the finest Lexus service advisor I have ever experienced. You are kind, thoughtful, friendly, welcoming, and knowledgeable, and most importantly, you listened to me. I came in simply to add an accessory but you heard the concerns I have about my aging vehicle, (with relatively low mileage), and did a thorough diagnostic. Nothing emergent was found but now I can address my vehicles issues step by step. Bethany, I thank you so much, trust you implicitly, and consider YOU my service advisor at Lexus of Northborough. You are the BEST! Carol P.S. Thank you ...
Prompt attention to my appointment time and car was returned to me as promised.
I HIGHLY RECOMMEND THIS LEXUS DEALER. I travel an hour to get here because these folks are the best in business. Mike is exceptional when it comes to customer service. Scott- the tech just rocks - he feels like an old time friend that knows ins and outs about your car! The team listens to you and they always want to do what is right for you. I JUST WISH I HAVE FOUND THIS DEALER SOONER !!! A+ ALL THE WAY from me !!! God bless Lexus of Northborough and all of its staff members Thank you so much
Great service, prompt and courteous. They were honest and diligent with all aspects of our visit. Thank you!
The salesman, Fred, was honest and helpful throughout the acquisition process. The service crew thoroughly addressed issues that arose from my purchase of a 2020 vehicle. I would definitely do business with this entire team again. 5 stars.
Excellent
Extremely Recommended! Working with Chuck and Kevin was a pleasure as they went above and beyond to acquire the automobile of our choice and guarantee excellent quality. Along the way, they kept us updated on the status and next steps.
Good job
As a customer, it is a great to be treated with respect, and knowing your time is as valuable as theirs. Very happy at Lexus of Northborough, with my car and the service!
Very helpful, kind and informative! Lexus has an amazing warranty on their vehicles! Wonderful customer service and great support! Thank you Jovani!
Great service, as always. Rep was super friendly and helpful-have worked with him in the past and he’s always been great!
I had a great experience at this dealership, my sales person Eugine and finance director Kevin both were very friendly, helpful and answered all my questions, I never once felt pressured into making the purchase, HIGHLY RECOMMEND!! They made my purchase very easy and smooth, not to mention I LOVE MY NEW (well new to me) 2021 LEXUS RX 350 F SPORT 😊🤍💯
Excellent service with a friendly and informative service representative team. Northborough Lexus focuses on providing a great customer experience. Thank you
Very informative and quick with repair
Outstanding service!!
Excellent service department
Very professional go above and beyond with providing there service!
Nice place
The whole staff was pleasant and accommodating during my visit for service. I had to bring my toddler for the visit and I was quite nervous not knowing how it would go. The staff made every effort to pleasantly engage her. A team member even gave her a toy car which she loved! My car was serviced during the time quoted and it drives so well. I have been so pleased with this dealership. Thank you!
Efficient. Easy to communicate via text and even was able to pay on line before coming in. Thank you
Lexus of Northborough is great. The staff is very professional and always ready to help. I recommend it to everyone.
They’re always excellent. Responsive and communicative.
Eugene was straightforward and informative. He made the whole experience easy and pleasant. We got a fair deal.