Very attentive, timely and fair priced for anew car purchase, this is the first car I have purchased where I walked into the dealer to discuss a purchase and left a few hours later in a new car.
Best customer experience I’ve ever had at a dealership. The place is immaculate and the service department crew is professional but personable at the same time. Whoever is running that team knows what they are doing. I was treated like a valued customer upon arrival, greeted by name, with clear expectations on how long it would take and I was always updated on the status of the work being done. Highly recommend!
The service and the team members are awesome here. We got a lot of details that we need to consider for which car that we would like to purchase. The managers and the team helped me and my husband when we want to deal with the price and also helped us choose which option to be affordable. There is a problem complicated with the insurance, but they took care everything. Overall, I’d love to come back when I have chance or recommend to anyone I know that would love to purchase a Lexus car. Thanks so much again for ...
Excellent 20k mile service and nice waiting room and comfortable. It is so nice to come snd be taken care of. Lexus has great cars too.
Jonathan, the attendant service Rep., was very courteous, listened carefully, and responded with appropriate information. He offered knowledgeable consultation, which allowed me to better understand, and determine the level of service my vehicle needed.
Excellent service from the time your enter until you leave...... kept me informed of everything being done and the time required to complete the service
Jonathan was excellent, so professional and customer-centric. I arrived early and he welcomed me right away. Was attentive to COVID protocols so I felt comfortable and safe.
Great dealership with excellent sales people. They made it easy to buy from them. No high pressure sales pitch. I will recommend them to anyone.
Lexus of Northborough is the definition of customer service! I highly recommend them and will continue to have my car serviced with them. Johnathan , Thank You for making the process easy and the stellar communication!
As always, staff was friendly and efficient. I was particularly impressed with their sanitization process during these times.
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