Customer Testimonials
Sales rep was great, but now that I actually have the car I have a problem. I called and have not received a phone call back. I’ve had the car for one week.
Great communication and service, very professional 😊
Customer Service associates were excellent, professional and communicated service status. Mike Olson was especially helpful. Thanks to all!
Eddie was very helpful and great customer service!
As always, Lexus of Northborough service was exemplary. People are responsive, efficient and friendly.
absolutely top shelf service and communication. i cannot recommend lexus of northborough’s service department highly enough. eddie was in close communication from receipt through payment and offered great support throughout the process!
Fred was awesome from the very first day I met with until he personally delivered my car to my driveway. He patiently educated me about all the features and safety measures etc. thanks for your excellent work Fred. Winnie
Routine service quickly and professionally done. As always. Promised in 90 minutes - done in 60.
Great service department. Received a heads up call before appt and everything went very smooth.
I wish there were more stars. I just had a wonderful experience with the Lexus of Northborough service department. I had a problem with my Lexus app not communicating properly with my new car’s multimedia system. After three other attempts by Lexus to solve my issue I ended up at Lexus of Northborough. Kevin and Val worked with me for 3-1/2 hours to solve the problem. It was a difficult problem and they were so patient and accommodating even though I had not purchased my car there. They were respectful, in no hurry, and I could tell their only ...
If I could give 100 stars I would. First time there and My Advisor Bethany was the best. Thank you
Wonderful service today provided by Bethany, my service advisor. Thank you!
I say yes to Lexus of Northborough, there good people, they know how to handle clients and I love the car bought thank you, you're so amazing .
I experienced.a quick response to my online inquiry and set up an appointment the next day. Dealership was undergoing maintenance and was in trailers, but that didn’t slow anything down. Test rode, then followed up with the purchase. Fair value for trade-in though it could always be more ;). I didn’t fight it. Happy with my purchase.
Good experience, no pressure for up charges. Staff was knowledgeable and courteous.
Love the service experience at Northborough!
Best place to have your car serviced.
As always Lexus of Northboro is exceptional. Beth was great! I was 20minutes late for my appointment and yet it took less time to service it then anticipated. They were very prompt although I had not been. Everyone was courteous and accommodating. I so appreciate them very much!
Keisha was great at making sure all my vehicle needs were met during servicing and updating me throughout the process. Great overall customer service over at Lexus of Northborough every was pleasant.
They are very friendly and I’m regularly satisfied with their work. However, this time after 5 days of service I was hoping my SUV will be clean inside and out like other times but it wasn’t.
Staff are really nice and they do quality job and very transparent . Great customer service!
Perfect
Friendly service. Comfortable to wait. Did what was requested.
Awesome customer service!
On time appt. Verified whether I wanted concerns addressed. Respected my wishes to decline an expensive suggested repair which I deemed not essential.
We recently purchased our car from their inventory and it was a great experience. Fred and Kevin are very professional and welcoming people. Fred, the sales consultant gave us every detail about our car, he is very informative and knowledgeable. Kevin, the financial manager made the financing process very smooth. We highly recommend this dealership, in case you want everything done fast and smooth with professional services.
I have been a customer since 2015 and have never been disappointed with the the peronnel or service. Onthis occassion, I asked many questions of the service advisor to whichI received very concise and thoughtful answers. My appointment was right on time and the car was evaluated and repaired to my satisfaction. Specifically, I needed to have my charging system tested since I had had several issues where my car would not start, particularly in the cold. The charging system was thoroughly tested, the battery put through a charging test and I was advised of the results.In this case,I ...
Professional, Thorough, On time!
Great service as always
Joseph Steele is an amazing service advisor. He had my car fixed and ready to go shortly after the tow truck dropped my car of to Lexus of Northborough
Everyone was very helpful. Eddie was my service rep and handled everything smoothly.
Quick service and polite staff.
Flawless service. Listen to my concerns . Made it happen in time. Thank you
Efficient. Professional. Prompt Cannot find a criticism to give Thank you for your service!!!’.
Great service timely responses and overall customer focused I have been a customer for a long time.
Chuck Haddad was great to work with. I would definitely recommend him to family and friends
Jonathan Miller, as usual operated in his effective, Efficient and courteous manner. He was clear and concise and everything was done according to the estimate and our discussion. Car felt great and was standing tall. Thank you. Paul Horrigan
As usual, I’ve been a client for my last 4 Lexus, & the service is outstanding even thru reconstruction it was very comfortable & service was outstanding!!!
Service dept was awesome, as usual. Keisha was friendly and professional!
Top level service, as always!
Great place for service your car.
Scheduled 20k maintenance—appointment was on schedule and I was out in 90 minutes as the service manager had stated. Even during construction, waiting area is comfortable.
Outstanding service!!!
Very good
Very professional service provided in a friendly, welcoming environment even though dealership is undergoing massive remodeling. Would prefer to bring my non Lexus cars for service there too.
Very professional and thorough
The service here is always impeccable. Even though their dealership is undergoing a massive remodel, they still make you feel at home and take care of whatever it is that you need. I will always bring my Lexus here as long as I have it. And a thank you to the valet that put my prescription sunglasses in my car that I left in the loaner! Thanks!
Amazing customer service. My salesman, Jovani was wonderful and so was the finance manager, Chris. So happy I decided to purchase my new car with Lexus of Northborough
The building is updating, the service is good. Hopping I will give 5 stars on next time visit
Five star establishment
Staff was polite and helpful and accommodated my last minute service requests.
I couldn’t be happier with the sales and finance department. Val and Chris Campos displayed the utmost professionalism. I would recommend anyone interested in a Lexus to go straight to Northboro and see Val. He will make it worth your while.
Awesome !!! They are great
Quick service and kindness people's I am highly recommend it to go there
As always and even while under construction Lexus of Northborough service was excellent!
I recently brought my car in for scheduled service. Dealership staff were ready with a loaner car. I preferred to stay in the area but was expecting to have to return home and go back later in the afternoon when my car was ready. I live a 40 minute drive away and really didn’t want to have to return later. I expressed that I would rather wait in the area, returning after a few errands. They were able to quickly serve my car, including cleaning the floor mats and running the car through the car wash! A few hours later ...
Team at Lexus are kind and welcoming, listen and understand what your needs are, excellent at delivery, no surprises. I would recommend this location anytime.
Friendly, helpful and provided right information. They have taken good care of customers. It’s a nice dealer to choose for cars!
I Live on Cape Cod. This is my 3rd Lexus from Northboro Lexus. I had a BMW x5 for 1 1/2 years. Hated it. Called Northboro Lexus. Bought another lexus. I love it. Northboro Lexus takes unbelievable care in making your purchase just perfect. I would never go anywhere else. And will forever only buy a Lexus. Thanks for making me so happy again with my purchase. Sincerely, Valerie Ferullo
Courteous and timely interactions with customer service staff. Excellent service!
Great
Excellent salesman. Helpful finance manager.