Service consultant was informative. My appointment was completed in the scheduled time. Very positive.

They did body work and fixed a small dent they noticed as I was buying an essentially new Lexus that I never even saw .. at no cost and did impeccable job . Great service and highly recommend Val Resulai who handled my entire transaction took great care of me and made the entire transaction smooth and with no issues . Highly recommend this dealership and Val was outstanding and a pleasure to Work with !

Great experience! Quick and efficient!

UPDATE: David Page the Service Manager reached out to me to explain what the charges were and where the misunderstanding came from. Hazardous charge is for the dealer to dispose the used oil. Oil special discount is not mentioned because it's calculated directly in the price of the oil change. He promised that the system will improve after this. I lost my calm when writing this review and want to apologize to Joe for dragging him into this. I'll leave the original review up so others will see how Lexus of Northborough learns and improves through customer experience. ...

Bought a Lexus ES from Lexus of Northborough. My salesperson was Eugene, and the buying experience was pleasant. I would suggest new buyers to visit the dealer during the weekdays, as during the weekends the dealer is very busy.