JC Chuma, of the Sales Dept., was very professional and pleasant to deal with while purchasing our new car. He was very knowledgeable about our new car and was patient showing us how to operate all the bells and whistles! Lexus of Northboro is lucky to have him as an employee.

Very easy to buy a car. Also very helpful everything is done on site which made it very easy

Customer service is one of my best favorite parts very friendly customers service and friendly environments nothings else to say about it.

I can't begin to rave enough about the customer care and service from this dealership. Michael Olsen has been unbelievable with me in every aspect of handling the service for my 2024 Lexus 500h. He is respectful and eager to handle any issue I have either big or small, he will text me to keep me updated on length of time or any parts ordered. I never wait long and always receive my vehicle back in perfect condition. He is an absolute asset to this Lexus dealership and he is the reason i will continue to drive out of my way to go to Lexus of Northborough for service and a future vehicle.

Val was great. I was pleased with my purchase and how accommodating and kind he was. I would highly recommend buying a vehicle from them and ask for Val.

Satisfied with recent purchase! Great communication throughout the process. They listen your concerns and solve it for you. Highly recommend!

Excellent service both i dales and business transactions. I’m very pleased with my new Lexus it drives beautifully and the dash board is very similar to my totaled Lexus. Thank you for your great service

Exceptional customer service. The staff was very helpful, answered all our questions and made our experience a positive one.

Everyone there was great to deal with, salesperson, finance mgr, and front desk. They made it a very pleasant experience.

The dealership is clean and the service is very professional. Advisors are very knowledgeable and helpful.

The experience was excellent from start to finish completing all task and returning my vehicle in perfect timing

Pleasant staff, efficient and informative all wrapped up in very nice waiting area conditions with excellent service

Excellent service and customer service.My car was well clean after I brought it in for service

Although I was not looking forward to buying a car, I had the most wonderful car-buying experience at Lexus of Northborough! From start to finish, the entire process was smooth, stress-free, and enjoyable. Each person I interacted with was so kind and friendly. A special shoutout to Chris Schmitt, who was an absolute rock star. He was incredibly friendly, knowledgeable, and genuinely invested in making sure I found the most perfect vehicle. What I appreciated most was that Chris never rushed or pushed me into a decision. Instead, he took the time to understand my needs, answered all my questions thoroughly, and brought so many thoughtful, personal touches to his approach. Chris and Kevin made the entire process feel effortless and even enjoyable. I couldn’t have asked for a better experience or salesperson. I highly recommend Lexus of Northborough and Chris Schmitt if you're looking for a dealership that truly cares about its customers. It was a great experience, they truly go above and beyond. I love my new car.

Outstanding all around!! As always a perfect score with top notch service and professionalism. Lexus is always my first chose!!