JC Chuma, of the Sales Dept., was very professional and pleasant to deal with while purchasing our new car. He was very knowledgeable about our new car and was patient showing us how to operate all the bells and whistles! Lexus of Northboro is lucky to have him as an employee.

Very easy to buy a car. Also very helpful everything is done on site which made it very easy

Customer service is one of my best favorite parts very friendly customers service and friendly environments nothings else to say about it.

I can't begin to rave enough about the customer care and service from this dealership. Michael Olsen has been unbelievable with me in every aspect of handling the service for my 2024 Lexus 500h. He is respectful and eager to handle any issue I have either big or small, he will text me to keep me updated on length of time or any parts ordered. I never wait long and always receive my vehicle back in perfect condition. He is an absolute asset to this Lexus dealership and he is the reason i will continue to drive out of my way to go to Lexus of Northborough for service and a future vehicle.

Val was great. I was pleased with my purchase and how accommodating and kind he was. I would highly recommend buying a vehicle from them and ask for Val.

Had a wonderful experience with Fred in sales at Lexus and Kevin in finance. I’ve been coming here for years to get my older lexus serviced and they are always the best! Just bought a new NX today and Fred and Kevin were both incredible to work with. Highly recommend everyone at this dealership

The purchase of my new Lexus was hands down the easiest car buying experience I have ever had! Val was terrific from the test drive through the drive off the lot. I really appreciated his thorough explanations of the features of my new car. With so much technology built in I was glad for the demos and advice. Chris in finance was also very helpful and never pushy when presenting the additional products available and how they will enhance the ownership experience. Thank you for treating your customers with respect and consideration. I will gladly recommend Lexus of Northboro to others and hope to be back when it is time to upgrade again!

We spent 3 weeks researching and test driving and had the usual Dealership Sales experience until we finally found Nothborugh Lexus. Our experience couldn't have been better. Jody, Marcel and Chris were wonderful every step of the way. Jody was our first contact on the phone and we knew this place was not like any we had been dealing with and were not hesitant about the hour and half drive. Marcel was incredibly knowledgeable and easy to work with and Chris knocked it out of the park for us as the Sales Manager. Definitely not your typical car buying experience and will be our choice from now on.

We had a great experience overall at the dealership. Our salesman, Fred, was amazing — non-pushy, direct, and clearly very experienced. I would absolutely recommend asking for him by name. The dealership itself was one of the best we’ve been to — welcoming, clean, and super kind to our small children. There were snacks and toys available, which made the whole process much easier as parents. Where things took a turn was during the finance portion with Chris. While he was initially friendly and even gave our kids stuffed animals, he became very pushy when we declined the extended warranty. We tried to politely explain that we have a different risk tolerance, but he continued to press the issue to the point where we felt talked down to. After doing some research, it seems likely that extended warranties come with a commission, which may explain the pressure — but it really detracted from what had been a great experience up to that point. Overall, we’d still recommend the dealership — especially Fred — but the high-pressure pitch at the end has us considering more streamlined options like Carvana in the future.

Great service

We were very pleased with this dealership, our salesman, Val Resulaj, was very professional and great to deal with. He made our car buying experience pleasant and easy. I’d highly recommend Val and the company.

Satisfied with recent purchase! Great communication throughout the process. They listen your concerns and solve it for you. Highly recommend!

This is my second time purchasing a vehicle from Lexus of Northboro and I highly recommend them. Great experience and knowledgeable staff.

We had a great experience with Val! He was extremely professional and made the process easy and smooth! We will definitely see him again for our next car!